Privacy Policy

1. Who We Are

Aivoxgroup provides AI-powered voice communication services that enable businesses to use AI agents to answer incoming customer calls and provide information about their business.

For privacy-related questions, contact:

• Aivoxgroup
• Email: aivoxgroup@gmail.com

2. Information We May Collect

Depending on how you interact with Aivoxgroup, we may collect the following categories of information.

A. Contact Information — this may include:

• Name
• Phone number
• Email address
• Company/business name
• Business address
• Other contact details you voluntarily provide

B. Voice and Call Information — when you interact with an Aivoxgroup-powered AI voice agent, we may process:

• Voice/audio recordings, where recording is enabled
• Call transcripts
• Call duration
• Date and time of the call
• Caller and recipient telephone numbers
• Call status
• Language used during the interaction
• Information provided during the conversation

C. Business Information — for business customers, we may collect:

• Business name
• Business contact details
• Business description
• FAQs
• Product and service information
• Business hours
• Pricing or other information supplied by the business
• AI agent configuration
• Account and subscription information

D. Technical Information — when you use our website or platform, we may collect:

• IP address
• Browser type
• Device information
• Operating system
• Log information
• Website usage information
• Cookies and similar technologies

3. How We Collect Information

We may collect information:

• Directly from you
• When you contact an Aivoxgroup-powered business
• When you create or manage an Aivoxgroup account
• When you communicate with us
• Automatically through our website or platform
• From the business using Aivoxgroup to provide its customer-support services
• From third-party service providers used to operate our Services

4. Why We Use Personal Information

We may process personal information for purposes including:

• Providing and operating Aivoxgroup Services
• Answering and managing calls
• Understanding caller requests
• Generating AI responses
• Generating transcripts and call summaries where enabled
• Providing customer support
• Managing business accounts
• Processing payments
• Providing analytics
• Maintaining and improving service reliability
• Detecting fraud, abuse or security threats
• Troubleshooting technical issues
• Communicating with customers
• Complying with applicable legal obligations
• Protecting our legal rights

We will use personal information only for purposes permitted by applicable law and, where required, based on an appropriate legal basis or consent.

5. AI Processing

Aivoxgroup uses artificial intelligence technologies to process conversations and generate responses.

AI systems may process information provided during calls to understand requests and generate responses.

AI-generated responses may occasionally be inaccurate or incomplete.

We do not represent AI-generated information as a substitute for professional advice unless expressly stated otherwise.

6. Voice Recording and Transcription

Where voice recording or transcription is enabled, calls may be recorded and/or transcribed.

The applicable business using Aivoxgroup may determine whether these features are enabled.

Where required by applicable law, appropriate notice and consent mechanisms should be provided before or during recording or processing.

If you do not wish to continue a recorded interaction, you may request to speak with the relevant business or discontinue the call, subject to the business's available alternatives.

7. Business Customers and Caller Data

When Aivoxgroup provides services to a business, the business may determine the purposes for which customer information is collected and used.

Depending on the specific service arrangement and applicable law, the business may act as the relevant data controller/data fiduciary and Aivoxgroup may process information on the business's behalf.

Businesses using Aivoxgroup are responsible for ensuring that their use of the Services complies with applicable privacy and telecommunications laws.

8. Sharing of Information

We may share information with service providers that help us operate Aivoxgroup, including providers of:

• Cloud hosting
• Artificial intelligence processing
• Telecommunications
• Speech recognition
• Text-to-speech
• Analytics
• Payment processing
• Security
• Customer support
• Technical infrastructure

We may also disclose information:

• When required by law
• In response to lawful governmental or regulatory requests
• To protect rights, safety or property
• To investigate fraud, abuse or security incidents
• In connection with a merger, acquisition, restructuring or sale of business assets

We do not sell personal information merely because you use our Services.

9. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, to provide the Services, meet contractual obligations, resolve disputes, maintain security, comply with legal obligations and enforce our agreements.

Specific retention periods may vary depending on:

• The type of information
• The nature of the Service
• Customer configuration
• Contractual requirements
• Applicable legal requirements

Where information is no longer required, we may delete, anonymise or securely dispose of it, subject to applicable law and legitimate retention requirements.

10. Data Security

We use reasonable technical and organisational safeguards designed to protect personal information against unauthorised access, alteration, disclosure, loss or destruction.

However, no technology or internet transmission method can be guaranteed to be completely secure.

11. Cookies

Our website may use cookies and similar technologies to:

• Operate the website
• Remember preferences
• Understand website usage
• Improve performance
• Measure marketing effectiveness
• Maintain security

You may be able to control cookies through your browser settings.

12. Your Privacy Rights

Subject to applicable law, individuals may have rights relating to their personal information, which may include:

• Requesting information about processing
• Requesting access to personal information
• Requesting correction of inaccurate information
• Requesting deletion where legally applicable
• Withdrawing consent where processing is based on consent
• Requesting information about how personal information is processed
• Raising a privacy-related complaint

Requests may be submitted to:

• Email: aivoxgroup@gmail.com

We may need to verify your identity or authority before processing certain requests.

13. Consent Withdrawal

Where processing is based on consent, you may withdraw consent subject to applicable law.

Withdrawal of consent may affect our ability to provide certain Services.

Where required by law, we will provide a mechanism for withdrawing consent that is reasonably accessible.

14. Children's Privacy

Our Services are primarily intended for businesses and their customers.

We do not knowingly design Aivoxgroup to collect personal information from children for independent purposes.

If you believe a child has provided personal information to us in circumstances where it should not have been collected, please contact us.

15. International Data Transfers

Some of our service providers or infrastructure may process information outside India.

Where personal information is transferred outside India, we will take steps required by applicable law and contractual arrangements to protect the information.

16. Third-Party Services

Our Services may integrate with third-party services.

Third-party providers may have their own privacy policies and terms.

Aivoxgroup is not responsible for privacy practices of independent third-party services outside our control.

17. Data Breaches and Security Incidents

If we become aware of a security incident involving personal information, we will take appropriate steps required under applicable law, including applicable notification obligations.

18. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

The updated version will be published on this page with a revised "Last Updated" date.

Where required, we may provide additional notice.

19. Contact Us

For privacy questions, requests or complaints:

• Aivoxgroup
• Email: aivoxgroup@gmail.com
• Website: aivoxgroup.in