Terms & Conditions

1. About Aivoxgroup

Aivoxgroup provides businesses with AI-powered voice agents designed to assist with customer communication.

Depending on the service plan and configuration, the Services may allow an AI agent to:

• Answer incoming telephone calls
• Respond to frequently asked questions
• Provide information supplied by the business
• Assist callers in Tamil, English and Hindi
• Collect information from callers
• Transfer or escalate calls where supported
• Generate call summaries or transcripts where enabled
• Perform other business-support functions made available by Aivoxgroup

Features may change, be added, modified or discontinued from time to time.

2. Eligibility

You must have the legal capacity to enter into a binding agreement under applicable law to use the Services.

If you use Aivoxgroup on behalf of a company, organisation or other business, you represent that you have authority to accept these Terms on behalf of that organisation.

3. Business Account

Businesses using Aivoxgroup may be required to create an account and provide accurate information.

You are responsible for:

• Maintaining accurate account information
• Keeping account credentials secure
• Maintaining the confidentiality of your account
• All activity occurring through your account
• Immediately notifying us of unauthorised access or suspected security incidents

You must not provide false, misleading or fraudulent information when creating or using an account.

4. Business Responsibilities

You are responsible for the information, content, instructions, FAQs, documents, scripts and other materials you provide to Aivoxgroup ("Business Content").

You represent and warrant that:

• You have the necessary rights to provide the Business Content
• The Business Content is accurate to the best of your knowledge
• Your use of the Services complies with applicable laws
• Your use of the Services does not infringe another person's rights
• You will not use Aivoxgroup for unlawful, fraudulent, deceptive or harmful activities

You are responsible for reviewing information provided to callers by your AI agent.

5. AI-Generated Responses

Aivoxgroup uses artificial intelligence and related technologies to generate responses.

AI-generated responses may occasionally be incomplete, inaccurate, outdated, misunderstood or inappropriate.

You acknowledge that AI responses should not automatically be treated as authoritative or professional advice.

Businesses are responsible for reviewing and configuring the information made available to their AI agent.

6. Caller Interactions

When a caller interacts with an Aivoxgroup-powered AI agent, the caller may be interacting with an artificial intelligence system rather than a human employee.

Depending on the configuration of the Services, calls may be recorded, transcribed, analysed or summarised.

Businesses using Aivoxgroup are responsible for providing appropriate notices to callers and obtaining any consent required by applicable law.

7. Call Recording and Transcription

Where enabled, Aivoxgroup may process voice recordings, transcripts, call metadata and related information for purposes such as:

• Providing the Services
• Generating transcripts and summaries
• Improving service reliability
• Detecting abuse or misuse
• Providing analytics
• Troubleshooting
• Maintaining security

The availability of recording and transcription features may depend on the applicable plan and configuration.

8. Acceptable Use

You must not use Aivoxgroup to:

• Conduct unlawful activities
• Defraud, scam or deceive callers
• Impersonate another person or organisation
• Harass, threaten or abuse individuals
• Collect personal information unlawfully
• Make false or misleading claims
• Facilitate illegal transactions
• Circumvent applicable telecommunications requirements
• Distribute malicious software or harmful content
• Violate intellectual property or privacy rights
• Use the Services in a manner that could cause harm to callers or third parties

We may suspend or terminate accounts that violate these requirements.

9. Prohibited or High-Risk Uses

Aivoxgroup should not be used as a substitute for qualified professional advice in areas where errors could cause significant harm, including medical, legal, financial or emergency situations, unless expressly agreed and appropriately configured.

The AI agent should not be represented as a licensed professional unless such representation is accurate and legally permitted.

10. Third-Party Services

Aivoxgroup may rely on third-party service providers, including telecommunications providers, cloud hosting providers, artificial intelligence providers, analytics providers, payment providers and other technology providers.

Third-party services may have their own terms and privacy policies. We are not responsible for the independent acts, omissions, availability or policies of third-party services.

11. Fees and Payments

Certain Aivoxgroup Services may require payment. Pricing, billing periods, usage limits and applicable taxes will be communicated through the relevant order form, subscription page or commercial agreement.

Unless otherwise stated:

• Fees are payable according to the selected billing cycle
• Applicable taxes may be charged in addition to advertised prices
• Usage-based charges may apply to certain voice or telecommunications features
• Failure to make payment may result in suspension or termination of Services

12. Refunds and Cancellation

Cancellation and refund terms may vary depending on the selected plan or commercial agreement.

Unless otherwise stated in writing, subscription fees already paid are non-refundable except where required by applicable law.

We may provide refunds or credits at our discretion or where required under applicable law.

13. Intellectual Property

All rights, title and interest in Aivoxgroup's software, platform, website, technology, trademarks, logos, designs, interfaces and other proprietary materials remain with Aivoxgroup or its licensors.

You receive a limited, non-exclusive, non-transferable right to use the Services during the applicable subscription period.

You must not copy, modify, reverse engineer, reproduce, distribute, resell or commercially exploit the Aivoxgroup platform except where expressly permitted.

14. Business Content

You retain ownership of your Business Content.

You grant Aivoxgroup the limited rights necessary to host, process, transmit, reproduce and otherwise use your Business Content solely for providing and operating the Services.

15. Service Availability

We aim to provide reliable Services but do not guarantee that the Services will always be uninterrupted, error-free or available.

Services may occasionally be unavailable because of:

• Maintenance
• Technical failures
• Internet or telecommunications failures
• Third-party service outages
• Security incidents
• Force majeure events
• Circumstances outside our reasonable control

16. Security

We use reasonable technical and organisational measures designed to protect information processed through the Services.

However, no internet, telecommunications or cloud-based service can be guaranteed to be completely secure.

You acknowledge that you use the Services at your own risk.

17. Privacy

Your use of the Services is also subject to our Privacy Policy.

Our Privacy Policy explains how we collect, use, store, disclose and otherwise process personal information.

18. Suspension and Termination

We may suspend or terminate access to the Services if:

• You breach these Terms
• Your account is used unlawfully
• You fail to pay applicable fees
• Your use creates security or legal risks
• We are required to do so by law
• Continued service would create material risk to Aivoxgroup or another party

You may terminate your account according to the applicable subscription or service agreement.

19. Disclaimer of Warranties

To the maximum extent permitted by applicable law, the Services are provided on an "as is" and "as available" basis.

Aivoxgroup does not guarantee that:

• AI responses will always be accurate
• Every caller's request will be correctly understood
• Every call will be successfully connected
• The Services will always be available
• AI responses will be suitable for every business situation
• The Services will meet every particular business requirement

20. Limitation of Liability

To the maximum extent permitted by applicable law, Aivoxgroup shall not be liable for indirect, incidental, special, consequential or punitive damages arising from or related to use of the Services.

Where legally permissible, Aivoxgroup's total liability arising from the Services shall be limited to the amount paid by the customer to Aivoxgroup for the Services during the applicable period specified in the relevant commercial agreement.

Nothing in these Terms excludes liability that cannot lawfully be excluded or limited under applicable law.

21. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold harmless Aivoxgroup and its officers, employees, contractors and service providers from claims, losses, liabilities and expenses arising from:

• Your misuse of the Services
• Your violation of these Terms
• Your Business Content
• Your violation of applicable law
• Your violation of another person's rights

22. Changes to These Terms

We may update these Terms from time to time.

When we make material changes, we may provide notice through the website, email or another appropriate method.

Your continued use of the Services after the updated Terms become effective constitutes acceptance of the updated Terms.

23. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of India.

Subject to applicable law, courts having appropriate jurisdiction in Chennai, Tamil Nadu, India shall have jurisdiction over disputes arising from these Terms.

24. Contact

For questions regarding these Terms, contact:

• Aivoxgroup
• Email: aivoxgroup@gmail.com
• Website: www.aivoxgroup.in